Shipping Policy
At Define Curls, we strive to deliver your curly hairbrush products quickly and efficiently. Below, you’ll find details about our shipping process, costs, and estimated delivery times.
1. Processing Time:
- Orders are processed within 1-2 business days (excluding weekends and holidays).
- If there are any delays due to high order volumes or unforeseen circumstances, we will notify you via email.
2. Shipping Rates & Delivery Times:
- We offer standard and expedited shipping options at checkout.
- Estimated delivery times depend on your location:
- Standard Shipping: 5-10 business days
- Expedited Shipping: 2-5 business days
- International Shipping: 7-21 business days (depending on destination and customs processing)
- Shipping costs are calculated at checkout based on your shipping address.
3. Tracking Your Order:
- Once your order has been shipped, you will receive a confirmation email with a tracking number.
- You can track your package through the carrier’s website.
4. International Shipping:
- We ship worldwide! However, customers are responsible for any customs duties, taxes, or import fees imposed by their country.
- Delivery times may vary depending on customs clearance.
5. Lost or Delayed Shipments:
- If your package is delayed beyond the estimated timeframe, please contact us at contactdefinecurls@gmail.com for assistance.
- We are not responsible for lost shipments due to incorrect shipping addresses provided by the customer.
6. Damaged or Missing Items:
- If your order arrives damaged or missing items, please contact us within 7 days of delivery with photos of the damaged product and packaging.
- We will arrange for a replacement or refund as needed.
7. Address Changes & Cancellations:
- Once an order is placed, we can only make changes or cancellations before it has been shipped. Please contact us as soon as possible if you need modifications.
If you have any further questions regarding our shipping policy, feel free to contact us at contactdefinecurls@gmail.com happy to help!