FAQ

Welcome to our FAQ page! Below are answers to common questions about our curly hairbrush products, orders, and policies. If you need further assistance, feel free to contact us at contactdefinecurls@gmail.com

1. What makes your curly hairbrush different?
Our brush is designed specifically for curly hair, helping to detangle without causing breakage while enhancing curl definition. It works on all curl types, from waves to tight coils.

2. How do I use the brush for best results?
For best results, use the brush on wet or damp hair with a leave-in conditioner. Start detangling from the ends and work your way up to the roots.

3. What hair types is this brush suitable for?
Our brush is perfect for wavy, curly, and coily hair types (2A-4C). It works for all textures and helps reduce frizz while defining curls.

4. Can I use this brush on dry hair?
We recommend using the brush on wet or damp hair to prevent breakage and ensure smooth detangling. However, it can also be used on dry hair for gentle styling.

5. How do I clean the brush?
Remove hair strands from the bristles after each use. Wash the brush with warm water and mild shampoo once a week to keep it clean.

6. Do you offer international shipping?
Yes! We ship worldwide. International shipping times may vary depending on your location. Check our Shipping Policy for more details.

7. How long does shipping take?

  • Standard Shipping: 5-10 business days
  • Expedited Shipping: 2-5 business days
  • International Shipping: 7-21 business days

8. What is your return policy?
We accept returns within 30 days of receiving your order. The product must be unused and in its original packaging. Please visit our Returns Policy page for more details.

9. What if I receive a damaged or defective brush?
If your order arrives damaged or defective, please contact us within 7 days of delivery with photos, and we will arrange for a replacement or refund.

10. Can I change or cancel my order after placing it?
We process orders quickly, so if you need to change or cancel your order, please contact us as soon as possible. Once the order has shipped, we are unable to make changes.

If you have any other questions, don’t hesitate to reach out to us at contactdefinecurls@gmail.com We’re happy to help!