Returns

Returns & Refund Policy

At Define Curls, we want you to love your curls and feel confident with your purchase. If you are not completely satisfied with your order, we are happy to offer a return or exchange under the following conditions:

Returns & Exchanges:

• Items can be returned or exchanged within 30 days of receiving your order.
• Products must be unused, in their original packaging, and in the same condition as received.
• Proof of purchase is required for all returns and exchanges.

How to Initiate a Return:

1. Contact our customer support team at [your email] with your order number and reason for return.
2. Our team will provide you with a return authorization and instructions on how to send the product back.
3. Once we receive and inspect the returned item, we will process your refund or exchange.

Refunds:

• Refunds will be issued to the original payment method within 5-7 business days after the return is approved.
• Shipping fees are non-refundable unless the return is due to a defective or incorrect item.

Exchanges:

• If you received a defective or incorrect product, we will replace it free of charge.
• Exchanges for different products or colors are subject to availability.

Non-Returnable Items:
For hygiene reasons, we cannot accept returns on used or opened hairbrushes.

If you have any questions or concerns, please reach out to our support team at contactdefinecurls@gmail.com We are happy to assist you!